One technical foundation. Two career paths.
Product management · Endpoint security & platforms

Build security products.
Understand the operation.

I’m Nich Poole, a cybersecurity product manager with hands-on experience deploying security platforms and supporting 24/7 cloud services. I turn customer and operational needs into roadmap priorities, requirements, and delivery across endpoint protection, vulnerability patching, platform APIs, and cloud security.

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Open to opportunities · North Richland Hills, Texas
Nich Poole outdoors in a gray suit
Nich PooleProduct ownership. Practitioner perspective.
Endpoint & securityProduct scope across endpoint, firewall & vulnerability patching
Platform workflowsAPIs, deployments, migrations & customer onboarding
24/7 experiencePrior SRE work in multi-cloud, FedRAMP-regulated operations
What I bring

Customer workflows.
Security depth. Product execution.

I bring the perspective of both a product owner and a practitioner who has deployed, troubleshot, and operated security platforms.

Endpoint security & remediation

Own product strategy and delivery across endpoint protection, firewall, and vulnerability patching. Turn customer and technical needs into clear requirements, roadmap priorities, and a delivery backlog.

Endpoint protection · Patching · Prioritization

Platform capabilities & adoption

Connect platform APIs and cloud security to the workflows customers use to deploy, migrate, and onboard. Use customer, sales, and support feedback to guide API usability and adoption improvements.

Platform APIs · Customer discovery · Usability

Product judgment grounded in operations

Bring prior 24/7 SRE, incident mitigation, and infrastructure automation experience to product conversations. Collaborate with global engineering, UX, and go-to-market teams on delivery and release readiness.

Operational context · Engineering partnership · Delivery

01Discover

Understand customer, sales, support, and deployment feedback.

02Prioritize

Translate needs into requirements, roadmap priorities, and a delivery backlog.

03Deliver & learn

Coordinate releases and customer transitions; use feedback to shape improvements.

Career experience

Security product ownership.
Built on hands-on experience.

Product management since November 2023, following cloud security engineering, site reliability, and technical operations leadership.

Read the complete résumé ↗
TrendAICOMPANY TENURE · MAR 2021 – PRESENT

Endpoint security, platform APIs & customer workflows

Progressed from deploying and operating security platforms into product management. Brings practitioner context to security product strategy, roadmap priorities, customer workflows, and engineering delivery.

Product ManagerNov 2023 – Present
Senior Site Reliability EngineerMay 2022 – Nov 2023
Staff DevOps Platform EngineerJun 2021 – May 2022
DevOps Platform EngineerMar 2021 – Jun 2021
  • Security product ownership. As Product Manager, owned strategy and delivery across endpoint, firewall, vulnerability patching, platform APIs, AI Data Factory, MCPs, and cloud security. Translated customer and technical needs into requirements, roadmap priorities, and a delivery backlog.
  • Customer workflows & adoption. Led product work for deployments, migrations, and onboarding around integration, security, and operational needs. Used customer, sales, and support feedback to guide API usability, adoption, and cloud workflow improvements.
  • Engineering partnership & launches. Coordinated global engineering and UX teams; aligned sales, marketing, support, and engineering on release readiness, launches, and customer transitions.
  • Operational insight from SRE. Previously supported 24/7 AWS, Azure, and GCP SaaS reliability in a FedRAMP environment. Led incident mitigation, worked with R&D on corrective-action priorities, and implemented infrastructure automation.
  • Security deployment foundation. In earlier DevOps roles, translated customer cloud needs into technical requirements; designed, deployed, and supported Deep Security and Cloud One across AWS, Azure, and VMware. Brought deployment findings and customer feedback to product teams.
Endpoint & patchingPlatform APIsCustomer workflows24/7 SRE background
Boldyn NetworksCOMPANY TENURE · NOV 2016 – MAY 2021

Technical operations, customer coordination & team leadership

Built an operational understanding of enterprise service delivery through customer escalation coordination, nationwide field leadership, and network operations.

Network Operations Center EngineerFeb 2020 – May 2021
Field Services SupervisorSep 2018 – Feb 2020
Field Service CoordinatorApr 2017 – Sep 2018
Field Service InternNov 2016 – Apr 2017
  • Operational workflows. As NOC Engineer, resolved enterprise outages, coordinated technical and non-technical stakeholders, and maintained incident documentation in a 24/7 environment.
  • People & delivery leadership. As Field Services Supervisor, managed 8–20 direct reports nationwide. Hired and trained coordinators, led regional projects and network audits, and trained new coordinators and supervisors.
  • Customer service coordination. Earlier coordinated end-user escalations, installations, and outage response with network partners; scheduled onsite appointments against a 24–48-hour SLA.
8–20 direct reportsHiring & trainingCustomer operations
Wells FargoCOMPANY TENURE · MAY 2014 – APR 2017

Earlier experience · LAN support & banking

Moved from customer-facing banking into network troubleshooting and technical support, building a foundation in customer service and enterprise systems.

Local Area Network AnalystMay 2015 – Apr 2017
Personal BankerAug 2014 – Apr 2015
Bank TellerMay 2014 – Aug 2014
Tools & foundations

Product craft meets technical depth.

Product strategyRoadmap prioritizationCustomer discoveryProduct requirementsBacklog ownershipCross-functional deliveryEndpoint protectionVulnerability patchingPlatform APIsCloud securityAI Data Factory / MCPsLinux / WindowsAutomation / scriptingIncident mitigationAgile / Scrum / Jira

Microsoft Certified Azure FundamentalsIssued January 2022

Dakota State UniversityComputer Science coursework · 2012–2014
Programming tutor; football scholarship.

Earlier credentials in AWS, Google Cloud, Cisco, and Deep Security are documented with expiration dates in the résumé.

The common thread

Understand the customer.
Understand the system.

My product work connects customer needs to usable security capabilities. Earlier engineering and SRE roles give me firsthand context for deployment constraints, service reliability, and incident response. I use that context to work effectively with engineering and keep operational needs visible in product decisions.

Let’s build what’s next

Security products that work in practice.

I’m exploring product management opportunities across endpoint security, cybersecurity platforms, and operational workflows—where technical depth and customer understanding shape better products.

[email protected]
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